A higher NPS® means better retention and more referrals.
The most profitable insurance agencies have happy clients that stay longer, buy more and refer their friends. The Net Promoter Score® (NPS) is a metric that tells agencies how loyal their clients are. This site showcases data and best practices we've compiled from thousands of agencies using Rocket Referrals and millions of NPS survey responses.
Indium's top agencies
How does your score compare to other industries?
Insurance agencies typically score higher than other industries, including insurance carriers.
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Agencies using Rocket Referrals
79
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Insurance agencies (U.S.A)
70
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Auto Insurance Carriers
44
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Software as a service companies
30
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Online shopping websites
62
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Airlines
44
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Hotels
40
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